If you’re driving in Mexico and you encounter problems on the road, be it mechanical issues or any other type of troubles, the Green Angels are just a phone call away. They can assist you with car repairs, provide first aid and offer you information about road conditions or tourist attractions. They are also a good resource for any traveler in Mexico if you need information about what to do in an emergency situation or if you have been the victim of a crime.
The phone operators are bilingual and can point you to the best action to take or other resources that may be helpful to you.
What are the Green Angels?
The Ángeles Verdes
(Green Angels) is a fleet of tourist assistance units with bilingual crew who are trained in mechanics and first aid. They patrol all federal and toll highways in Mexico and offer free assistance in the case of a breakdown, accident, or medical emergency. They are knowledgeable about road conditions, and can provide tourist information. The Green Angels are funded by Mexico’s Secretary of Tourism. They have over 300 vehicles that patrol an average of 60 000 km of Mexican highways every day and over 22 million kilometers each year, providing assistance to motorists.
How the Green Angels Can Help You?
The Green Angels offer the following services:
Guidance and information about destinations, state and regional tourist attractions and services
Mechanical assistance and emergency radio support
Assistance in the case of accidents
Assistance to the general public in the case of disasters
The Green Angels are trained in auto mechanics and they carry tools and spare parts so they can perform emergency or temporary repairs, such as changing tires, dealing with an overheated engine or replacing a gas pump. They can help you arrange to have your car towed if more extensive repairs are required.
Trained in CPR, the Green Angels can administer first aid in the event of an accident or medical emergency.
How to contact the Green Angels?
You can contact the Green Angels by dialing 078 from any phone in Mexico. The operator will transfer your call to the dispatch service and they will communicate via radio with a unit in your area. If you don’t have access to a phone, just pull over and put your car’s hood up. When the Green Angels pass on their regular rounds, they will stop to offer your assistance.
The 078 phone number is a 24-hour hot line that you can call for telephone assistance at any time. The Angeles Verdes service, however, runs from 8 am to 6 pm every day of the year. Keep in mind that the Ángeles Verdes service is only offered on major highways and toll roads, so if you choose to travel on the free roads (carreteras libres), you’re on your own, though you can still contact the 078 hotline for information.
Paying for the Green Angels Service
Any service provided by the Green Angels is free of charge. You will need to pay for any parts, gas or oil they may use to get your car up and running, though. If you appreciate the assistance they give you, do offer a tip. They may or may not accept it, but it’s a nice gesture to offer.
This article is brought to you by the Sonoran Resorts Sales Team, www.sonoranresorts.mx, Jim Ringquist, Director of Sales and Marketing.